We know how important it is to receive fast, friendly and accurate support when you need help! That’s why our Customer Success team offers unlimited online support to all of our clients.
Introducing: Customer Success
Once you sign up for a Keela subscription, your main point of contact moving forward will be the Customer Success team. This team is dedicated to helping you reach your organization's goals, using Keela!
The Customer Success team provides unlimited online support for our clients at no additional cost - this is included in your subscription!
Contact us for any of your Keela needs, such as:
- Training (offered via our Online Webinar Series and Keela Academy Courses)
- Help with onboarding, such as reviewing your data before import
- Best practice advice on how to use our features to meet your organization's unique needs
- Questions about how our features work (Also check our Help Center for tips!)
- Technical support assistance, such as troubleshooting potential bugs or other issues
The Customer Success team is located at our head office in Vancouver, BC.
How to Contact Us
Get in touch with Customer Success in 3 convenient ways:
|Leave a message using the "Help" button on the lower left corner of Keela|
|Leave a message using the "Contact Us" button in the upper right corner of the Help Center:|
|Email us directly at firstname.lastname@example.org|
Once we receive your message, we will respond via our online support ticketing platform. Please be sure to add our email address to your safe sender list to ensure you receive our replies.
In order to help keep subscription costs low for our customers, we do not offer phone support at this time.
Monday to Friday, 9am - 5pm PST
We know how important it is to hear back quickly when you need help! During support hours, our average first response time is within 3 hours.
We are proud to provide industry-leading support. Our current support ratings are:
Ratings last updated: January 16, 2020