We know how important it is to be able to connect with the public and engage your community. Read on to find out how to use the SendGrid integration to handle emails in Keela.
Using the SendGrid Integration
Once you have connected with SendGrid, you likely won't notice many of the changes, since the majority of the change affects how you send e-blasts.
Depending on your settings, the integration has both a personal and organizational component.
When you set up the SendGrid integration, you can choose to use your personal email or an organization-wide common email address. What you select at this step determines where you can send from.
Sending Personal Emails
When sending an email to a contact, there are a couple of scenarios you might encounter.
if the email that you use to log in to Keela shares a domain with the one that you authenticated, and you have chosen to use that email when sending, when you send an individual email to a contact, the email to the contact will be sent from that email address.
However, if you have not turned on the option to send from your authenticated email, or the email address you use to sign in to Keela does not share a domain with the one authenticated, when you send an email to a contact, it will be sent from your keela.co email.
When sending an e-blast, depending on your SendGrid configuration, you can decide to use your personal email or an organization-wide email to send from. Your e-blast will be sent from the email address that you choose here.
When a recipient replies to one of your messages sent using the SendGrid integration (e.g. email@example.com), the Reply-to Address will contain the "reply" subdomain (e.g. firstname.lastname@example.org). This allows SendGrid to route the email back to Keela.
Regardless of your email settings, responses to your emails will be tracked in Keela. How responses are treated, however, will differ based on how you have set up your email.
If the email that you use to log in to Keela shares a domain with the one that you authenticated, and you have chosen to use that email when sending, when the contact responds to your email, the response will be logged and tracked in Keela, and you will also receive a Keela notification that the contact has written back to you.
However, if you have not turned on the option to send from your authenticated email, or the email address you use to sign in to Keela does not share a domain with the one authenticated, if the contact responds to your email, the response is sent to your Keela Inbox and will only be logged and tracked in Keela. No email notification will be sent to your email address.